Topic 3

Much to learn from India's progress

CHARGE your mobile here -- the sign reads. This is at the Indira Gandhi International Airport where passengers can charge their cellphones for free in the waiting lounge. A panel is fixed to a wall where cellphone chargers of various models are available. Regardless of the cellphone model you are using, you can charge it if you suddenly find your battery running low.

It's the same at the Hyderabad International Airport. It appears that this free phone service is a common feature in Indian airports. Connectivity is a given, it seems.

Prime Minister Datuk Seri Najib Razak, made known his admiration for some of India's initiatives. There's much to learn and benefit from India's success.

Dash, a young Indian Malaysian who insists that Malaysians enhance their skills and become knowledge workers, said: "When it comes to information technology and the sciences, India has made significant strides and some of its companies are benchmarked against the world's best."

An excerpt adapted from NST, 24 January 2010

Task
In a paragraph of 150-200 words, write your comment on India's initiative to ensure satisfaction of passengers. You may add your suggestion, if any, on how Kuala Lumpur International Airport can improve its service for the satisfaction of its passengers.